TERMS & CONDITIONS

These Terms & Conditions apply to all property styling, furniture hire, delivery, installation and collection services provided by The Dutch Stylist ("we", "us", "our") to the Client named on the invoice ("you", "your").

By accepting a proposal, paying an invoice or proceeding with our services, you agree to these Terms & Conditions and the applicable proposal and invoice.

Business Day means Monday to Friday, excluding public holidays in New South Wales.

1. PAYMENT

Full payment is required upon acceptance of the proposal and, in all circumstances, no later than 7 days prior to delivery or installation, unless otherwise agreed in writing.

If payment is overdue, we may postpone, suspend or cancel delivery and installation. Reasonable additional costs arising from unpaid amounts may be charged.

Payments are non-refundable for change of mind, early sale, early collection or unused items, except where required by law.

2. HIRE PERIOD & EXTENSIONS

The hire period and any complimentary hire are stated on the invoice.

If furniture is required beyond the agreed hire period, the applicable weekly extension rate stated on the invoice will continue until collection.

If the Client wishes to extend the hire beyond the agreed hire period, they must notify The Dutch Stylist at least 5 Business Days before the end of the hire period. Extensions are subject to availability.

Please notify us as soon as the property sells or styling is no longer required.

Where complimentary hire forms part of the agreed hire period and the property sells before the end of that complimentary period, we may request collection earlier where the furniture is no longer required for presentation.

The Client remains responsible for the furniture until collection has occurred.

3. CARE & RESPONSIBILITY

All furniture and décor remain the property of The Dutch Stylist or the relevant owner and are supplied for property presentation only.

Items must not be used, moved, altered, dismantled or removed without our approval.

The Client is responsible for the reasonable care of all items from delivery until collection, including damage caused by occupants, guests, pets, tradespeople, agents and open-home visitors.

4. DAMAGE, LOSS & THEFT

The Client is responsible for loss or damage caused by the Client or persons accessing the property with the Client's authority.

Reasonable cleaning, repair or replacement costs may apply to damaged, soiled, lost or missing items.

Reasonable wear and tear and damage caused by The Dutch Stylist are excluded.

Loss, theft or significant damage must be reported to us as soon as reasonably practicable.

5. CANCELLATION, RESCHEDULING & POSTPONEMENT

At least 5 Business Days' written notice is required to cancel, reschedule or postpone a delivery or collection.

Less than 5 Business Days' notice may incur a charge of up to $700, having regard to the reasonable costs incurred or committed by The Dutch Stylist as a result of the change.

Where postponement is requested within 48 hours of the scheduled delivery date, a postponement charge of up to $700may apply, having regard to the reasonable costs incurred or committed and the availability of our delivery team.

No charge applies where the change is required because of an error or breach by The Dutch Stylist.

6. DELIVERY & ACCESS

We provide an indicative delivery window, typically between 8:00am and 3:00pm. Times are not guaranteed.

The Client must ensure the property is clean, safe and ready, with clear access, suitable parking and any required lift, loading bay or building approvals arranged.

Where a lift is required, the Client is responsible for ensuring that the lift is booked and available for the scheduled delivery or collection.

If delivery or collection cannot proceed due to Client-related access or site issues, a charge of up to $700 may apply, having regard to the reasonable costs incurred.

Client-caused delays exceeding 30 minutes may incur $200 per hour.

7. COLLECTIONS

The Client must contact us to arrange collection at least 5 Business Days before the end of the hire period.

Collection is subject to availability.

If collection is delayed because of the Client, weekly extension charges may continue.

If we have not received a response or confirmation from the Client within 48 hours before the scheduled collection date, we may treat the collection as unable to proceed and apply a weekly hire extension where the delay is attributable to the Client.

Urgent collection with less than 5 Business Days' notice may incur a charge of up to $700, subject to availability and reasonable costs incurred.

Where the property has sold and the furniture is no longer required, we may arrange collection earlier than the original end date, subject to reasonable availability.

8. CHANGES & SWAPS

Changes requested less than 5 Business Days before delivery may incur $120 per item.

Furniture swaps requested after delivery or installation due to change of mind may incur a charge from $350.

We reserve the right to decline unreasonable swap requests based solely on personal taste, subject to availability and our reasonable assessment of the request.

Where an item is damaged or unsuitable due to an issue attributable to The Dutch Stylist, we will arrange a replacement or swap where reasonably practicable without applying a change-of-mind swap fee.

Any replacement or swapped item will be subject to our delivery team's next available delivery date.

All changes and swaps are subject to availability.

No refund applies where a Client changes their mind about an item after delivery or installation.

9. ADDITIONAL ITEMS

Additional furniture or décor requested after acceptance of the proposal will be charged separately, including any applicable delivery, installation or collection costs.

10. ARTWORK & MIRROR HANGING

Artwork and mirror hanging requires the Client's authorisation for the use of nails or wall anchors where required.

If this authorisation is not selected in the agreement, The Dutch Stylist may decline to provide or install artwork or mirrors, even where these have been included in the proposal or quoted separately.

Separate art or mirror hanging is charged at $130 per item.

Owner approval is required prior to installation.

The Client is responsible for any resulting make-good works, except to the extent caused by our negligence or otherwise required by law.

Our artwork and mirrors must not be modified or rehung without our approval.

Where artwork is already strung, it must be hung using the existing string. Where artwork or mirrors are fitted with hooks or rings, these must be used as provided.

Artwork or mirrors must not be newly strung, have hooks or rings relocated, or otherwise be modified without our written approval.

Sticky hooks or similar temporary adhesive products must not be used to hang The Dutch Stylist's artwork or mirrors.

The Dutch Stylist will only hang artwork or mirrors supplied by The Dutch Stylist unless otherwise agreed in writing.

11. INSURANCE

The Dutch Stylist does not provide insurance for hired goods.

The Client should consider appropriate contents or other insurance covering the property and hired items for the duration of the hire period.

12. LIABILITY & UNFORESEEN EVENTS

We will provide our services with reasonable care and skill.

We are not responsible for delays or failure caused by circumstances outside our reasonable control, including extreme weather, road closures, vehicle breakdowns, building restrictions, lift failures or emergencies.

Nothing in these Terms & Conditions excludes or limits any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law.

13. PHOTOGRAPHY & OPEN HOMES

We may photograph our styling work for portfolio, website and marketing purposes.

We will take reasonable steps to avoid personal information or identifiable occupants.

14. GENERAL

Notices must be provided in writing by email or another agreed written method.

The accepted proposal, invoice and these Terms & Conditions form the agreement between the Client and The Dutch Stylist. If there is an inconsistency, the invoice or accepted proposal will prevail for the specific commercial terms stated in those documents.

Any variation to the agreed services, pricing or hire period must be confirmed in writing.

These Terms & Conditions are governed by the laws of New South Wales, Australia.